Hydro Flask Reviews

I purchased this flask in March 30, 2022 (order#1002872133). I didn't need it at the time so I put it away. I started using it in August and realized this flask is useless. I filled it with ice at 10am and now its 4pm and I have just water. I have had it in my air-conditioned office. Its simply was a waste of money. I tried to leave a review with Hydroflask and there is apparently no mechanism. Unfortunately for me though because I hadn't used it its past the 30-day warrantee period because I have a generic flask I bought at TJ Maxx that will hold my ice for 24 hours easily and it was 25% of what I paid for this thing.

Awful return policy. I requested a warranty send back a while ago due to an insulation issue. I didn't send it immediately because the design available wasn't the one I wanted. But when the design I wanted was restocked, I send my flask back. I asked them to change my choice of replacement and they accepted but they send me a completely different design. I asked them to give me the right flask that I requested but they still want me to pay for my own shipping back to them because they already change the choice of design twice "out of courtesy", even though it was their fault for messing up my replacement order. Whoever was responsible packing the replacement clearly wasn't paying attention. Screw this company.

I liked my hydro flask until the insulation failed 10 months after purchase. I submitted a product replacement form online 2 weeks ago. Received no confirmation letter nor acknowledgment from the company. I then tried emailing them. According to their website, their customer support agent will get back to me within 48 hours. It's been 4 days and I still have not heard from them. Do not offer a lifetime warranty if you don't plan on honoring them. The lack of customer support for products that are listed at a premium price is just not acceptable. I hope people who plan on buying a hydro flask will think twice after they see this review. They are other companies that sell similar products with much better customer service. I really see no reason I should ever buy anything else from Hydro Flask again.

Terrible return policy. No free shipping on returns, even when the item is defective. An order I placed via Hydro Flask website is not eligible for return because for some reason their website does not show the item I bought online at their website. Further, they only give you a measly 30 days to return items. Since they only accept unused items (even when defective) this is pathetic! I will never buy a Hydro Flask item again!

The title should speak for itself. This is substandard service at best for such a high priced item.

Update: After having to search for alternative options to contact Hydroflask as they didn't reply to my e-mail (apparently it was send to their junk mail???) I messaged them on facebook. After a delay they confirmed that the item was stuck with the logistics company they used (the logistics company has nothing but one star review on google and shall not be named). They said they would send another flask through urgently with the same company (yikes) and to get in contact with them if it doesn't arrive. Luckily the item came on the same day. I don't like making a fuss over things when I order something, it's stressful and I feel for the people on the other end who know their logistics chain is a mess but most likely get worse replies than what they got from me. I hope hdyroflask can do better in the future as their product wasn't bad (slight metallic taste in the flask but I managed to clean it out after a long time) .... Buyer beware

I got a hydroflask because of their 25% holiday sale. I got the 32 oz with the straw lid for 37$, 39$ tax included. I like how light it is but when I put ice in mine it only lasted a couple of hours. I've seen cheaper bottles have ice last for almost a day. It's overpriced but it is a nice water bottle.

placed order. tried to cancel. they refused saying it was already in process. i open the box that came and it's not even the color i ordered. they claim it is (they only put sku numbers on their order confirmation yet there are no sku numbers anywhere on their website or with the product when you order it so no way to have proof of the color you order). the color they sent IS NOT EVEN LISTED ON THE WEBSITE FOR THE TUMBLER I ORDERED. these people are scam artists. do not order from them!!!!!

Good quality and size but very heavy to carry anywhere with you! So keep that in mind before buying the product

My hydro flask was left open with a tiny bit of water in it for 2 days and this metal mold formed at the bottom. I scrubbed it many times and some came off but not all. It was not safe to drink out of so I called customer service for a new one. They told me to return it and I’ll get a new one, but they did not mention how I had to pay $34 dollars to return it! I would of bought a new one at that point that I wanted. Waste of time, just buy a new one.

I bought hydro flask to enjoy hot tea.
It did not work.
Tea never stayed warm for more than an hour.
A complete waste!